When to schedule a 2nd consultation for a patient after a comprehensive exam When should you use a second consultation after your initial exam with a patient? Ideally, patients will hear your treatment recommendation the first time you present it and they will start right away. But the reality is that many patients might delay …
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Quick call list for patients who want an appointment “Sooner if Possible” This blog is about creating a a quick call list for the front desk to schedule patients. We all want to see patients quickly and sometimes the perfect time isn’t as soon as you want or as soon as the patient wants. What can …
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Phone Call Documentation: Why it’s important, What to document and Where to Record it In this blog post we’re going to look at: why phone documentation is important; what should be documented and where should the records be kept. It is important when a patient calls and asks a question to make sure that whether that patient …
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Do you take my insurance? Patients want to know their costs for treatment and what benefits their insurance can offer at your office. They may call your office and ask, do you take my insurance? The reality is most dental offices can file most all insurances. But the patient also really wants to know not only does …
Tips on scheduling new patient appointments When it comes to scheduling new patient appointments you want to be accessible and responsive to new patient needs. And in order to help, you need to get new patients scheduled as quickly as possible. Two tools to help schedule new patients quickly So here are two tools to help us …
Tips on how to handle a mobile tooth in an emergency There are different types of dental trauma that occur and various ways of handling them. Sometimes a patient has a chipped tooth, sometimes the patient has a mobile permanent or baby tooth. Sometimes the permanent tooth is loose and the buccal or lingual plate of …
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Tips for managing failed, broken and rescheduled appointments Failed and broken appointments are a massive drain for the practice. It’s a lost opportunity to help a patient, so it’s important to understand and figure out why they happen and to learn how you can prevent them. The goal will be to retrain the patients about their …
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How answering phones and scheduling patients helps make dental offices accessible and responsive to patient needs Why is answering the phone and scheduling important for accessibility and responsiveness? When you are the patient, you have a reason to make that call. And your reason always feels important enough for you to take the steps to pick …
Treatment for Emergency Patients This blog post is going to cover emergency visits for patients and strategies for doctors to help the patient when the appointment is unplanned. There can be limited time on the schedule because sometimes patients will call when a tooth breaks- and it never breaks at a convenient time for anyone. The emergency …
Tips for erupting teeth orthodontically as part of restorative treatment Sometimes you might find an incisor, a canine, or even a premolar that’s broken near the gum line. It could be that this tooth had a root canal and a post and a crown, and then the crown came off with the post and the tooth is …
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Tips on how to use Geriostore restorative material How can Geriostore restorative material be used for restorations near or below the gumline to promote better gum health and gingival attachment to the restoration resulting in shallower pocket depths? There are going to be patients who have cavities near or under the gumline, and it can …
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Tips for Phone Communication and Scheduling in a Dental Office call Center If your dental office has a centralized call center to handle calls for your doctors at multiple locations, there are a few key areas that really need to be defined to train and prepare the staff to help the patients. It’s going to …
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Clear Plastic “Essix Style” Trays: how to make them and 7 ways they can help patients The clear plastic tray sometimes called an Essix tray has a lot of uses and can be easily made quickly in the dental office by the dentist and the assistant. With just an impression, whether it’s an intraoral scan …
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Patient experience in the dental office The patient experience reflects the customer service that the patient receives. In this blog post we’re going to look at what you can do in your dental office to ensure patients want to come back. Tips on building a customer service strategy for your dental office It’s important to put a …
Tips for screening and treatment of sleep apnea Dentists and hygienists are in a great field to help screen patients for obstructive sleep apnea,. Twice a year, patients come into the dental office to get their cleaning, and we see the patient lying back in the dental chair in a supine position on their back, very similar …
