Tips for planning your patient’s next dental appointment We all want to start off the patient appointment prepared and ready for the patient. We want to be ready to go when the patient arrives and it’s hard when a patient comes in and we don’t know what they need, we don’t know why they’re there, …
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Benefit checks for out of network insurances Most important for patients who have their initial visit in the dental office and want to know fees is to be sure that their insurance has a benefit for preventative care coverage. Is this preventative care coverage available to the patient both in network and out of network? Trying to …
Tips to effectively communicate that your dental office is in network or out of network with dental insurances With dental insurance companies, a lot of patients will call and ask, do you take my insurance?And this can mean different things. Can the office file the insurance or is the office in network or out of network? …
Advice for handling billing calls This blog is about advice to handle billing calls that occur when patients call the office. Sometimes patients call about a billing question and the focus of this blog is on conversations that happen on the phone. 3 most common reasons patients call about bills There are three main categories …
Dental Emergencies and how to triage and handle them on the phone In this blog post we will look at workflow for dental patients when taking their calls on the phone, for both new and existing patients. It’s important to be friendly and to answer the questions and update any needed information. First, we’ll talk …
Dental Emergencies and how to triage and handle them on the phone Dental emergencies never happen at a convenient time. Patients will always remember a dental office that helps them in their time of need. So the dental office needs to have good systems in place to prepare for patients who call. It’s good for …
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How to offer consultation fees over the phone What do you say to a patient when they call and ask, how much does it cost for this type of procedure? How can you be sure what procedure is needed when you’re talking to someone over the phone without a consultation? Even dentures or implants have lots of …
The importance of having a dental membership plan for patients without dental insurance Many dental offices have created dental memberships or dental clubs to offer discounts for patients who don’t have dental insurance. And there are many reasons to do this for the office and for the patients. Many dental insurances subsidize preventative care and offer free …
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The patient handoff in the office A lot of patients will judge an office more by how they’re treated than the actual dentistry they receive. And we know it’s important to always deliver the highest quality dental treatment. However, we must remember it’s also important how the patient feels cared for. The more present the staff are …
Tips for a no-wait waiting room The fact is no one likes to wait when you go to a restaurant. You don’t want to wait to be seated at a table, even if you don’t have a reservation. And when you do have a reservation at the restaurant and you have to wait, that can …
Benefits for patient experience to stay in the room with the patient In this blog post we are going to outline how you can create the best patient experience by having a an assistant spend time in the room with the patient rather than leaving them alone in the operatory. Focusing on the patient experience …
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Tips to get patients in faster with a New Patient Exam with the assistant and dentist This blog is about the new patient exam with the dentist and the assistant. New patients will likely be scheduled for their first appointment as either: 1) a hygiene patient in the hygiene chair.2) an emergency appointment to focus …
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When to schedule a 2nd consultation for a patient after a comprehensive exam When should you use a second consultation after your initial exam with a patient? Ideally, patients will hear your treatment recommendation the first time you present it and they will start right away. But the reality is that many patients might delay …
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Quick call list for patients who want an appointment “Sooner if Possible” This blog is about creating a a quick call list for the front desk to schedule patients. We all want to see patients quickly and sometimes the perfect time isn’t as soon as you want or as soon as the patient wants. What can …
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Phone Call Documentation: Why it’s important, What to document and Where to Record it In this blog post we’re going to look at: why phone documentation is important; what should be documented and where should the records be kept. It is important when a patient calls and asks a question to make sure that whether that patient …
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