The patient handoff in the office A lot of patients will judge an office more by how they’re treated than the actual dentistry they receive. And we know it’s important to always deliver the highest quality dental treatment. However, we must remember it’s also important how the patient feels cared for. The more present the staff are …
Tips for a no-wait waiting room The fact is no one likes to wait when you go to a restaurant. You don’t want to wait to be seated at a table, even if you don’t have a reservation. And when you do have a reservation at the restaurant and you have to wait, that can …
Benefits for patient experience to stay in the room with the patient In this blog post we are going to outline how you can create the best patient experience by having a an assistant spend time in the room with the patient rather than leaving them alone in the operatory. Focusing on the patient experience …
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Tips to get patients in faster with a New Patient Exam with the assistant and dentist This blog is about the new patient exam with the dentist and the assistant. New patients will likely be scheduled for their first appointment as either: 1) a hygiene patient in the hygiene chair.2) an emergency appointment to focus …
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When to schedule a 2nd consultation for a patient after a comprehensive exam When should you use a second consultation after your initial exam with a patient? Ideally, patients will hear your treatment recommendation the first time you present it and they will start right away. But the reality is that many patients might delay …
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Quick call list for patients who want an appointment “Sooner if Possible” This blog is about creating a a quick call list for the front desk to schedule patients. We all want to see patients quickly and sometimes the perfect time isn’t as soon as you want or as soon as the patient wants. What can …
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Phone Call Documentation: Why it’s important, What to document and Where to Record it In this blog post we’re going to look at: why phone documentation is important; what should be documented and where should the records be kept. It is important when a patient calls and asks a question to make sure that whether that patient …
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Do you take my insurance? Patients want to know their costs for treatment and what benefits their insurance can offer at your office. They may call your office and ask, do you take my insurance? The reality is most dental offices can file most all insurances. But the patient also really wants to know not only does …
Tips on scheduling new patient appointments When it comes to scheduling new patient appointments you want to be accessible and responsive to new patient needs. And in order to help, you need to get new patients scheduled as quickly as possible. Two tools to help schedule new patients quickly So here are two tools to help us …
Tips for managing failed, broken and rescheduled appointments Failed and broken appointments are a massive drain for the practice. It’s a lost opportunity to help a patient, so it’s important to understand and figure out why they happen and to learn how you can prevent them. The goal will be to retrain the patients about their …
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How answering phones and scheduling patients helps make dental offices accessible and responsive to patient needs Why is answering the phone and scheduling important for accessibility and responsiveness? When you are the patient, you have a reason to make that call. And your reason always feels important enough for you to take the steps to pick …
Tips for Phone Communication and Scheduling in a Dental Office call Center If your dental office has a centralized call center to handle calls for your doctors at multiple locations, there are a few key areas that really need to be defined to train and prepare the staff to help the patients. It’s going to …
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Patient experience in the dental office The patient experience reflects the customer service that the patient receives. In this blog post we’re going to look at what you can do in your dental office to ensure patients want to come back. Tips on building a customer service strategy for your dental office It’s important to put a …
5 Tips for how hygienists can manage their hygiene schedule This blog presents tips for hygiene patients to be seen efficiently so hygienists can have productive days. Many hygienists rebook their patients six months in advance once the patient completes their hygiene appointment. They’re scheduled for their next visit when finishing their cleaning, which may be six months …
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