Phone Call Documentation: Why it’s important, What to document and Where to Record it
In this blog post we’re going to look at: why phone documentation is important; what should be documented and where should the records be kept.
It is important when a patient calls and asks a question to make sure that whether that patient speaks to the first staff member or the second staff member, everyone needs to be on one accord to consistently and seamlessly help for a better patient experience.
By making and sharing notes about phone communication, it will not only help each employee’s memory of their previous conversations, but it will also help to inform other staff members what had previously been discussed.
And so, these records are important so that everyone remembers what was discussed. And also, so there’s good communication between different office staff members which makes for a better patient experience.
The other benefit is that the patient doesn’t have to repeat themselves over again each time they call. It’s much better if whoever answers the phone is already familiar with the patient’s concerns.
Also, having this documentation helps to avoid any later “he said, she said” situations when the patient or the staff member doesn’t have a clear memory of what happened. If it’s documented, there’ll be a more accurate reference to refer to at any point in the
future.
What should be documented?
You should document everything that has significance. It could be:
- a billing question.
- information related to a missed appointment and the reason why it was missed or why the patient was late to the appointment.
- any questions the patient had about insurance or procedures.
Any documentation from the phone conversation that can be documented could be helpful.
If a message is left for the patient to move an appointment time and it was left on a voicemail, maybe just documenting that the voice message was left and which number it was left at could help the next person who helps that patient stay informed.
There may be some questions like, what time is my next appointment? This may or may not
need to be documented, but the better the documentation is, the more helpful it can be.
And it would be helpful if the staff member would sign their name or initials to the notes so that if there is any need for clarification in the future, other staff members know which staff member spoke with the patient and can follow up with that staff member if there are questions.
It’s always nice for each staff member to sign the notes that they write.
Where should this information be documented?
Most practice management software will have a place, and that would be an easy place to reference.
Some practice management software like Fuse has a communication center, so this allows you to make an account note and it can be referred to later by anyone in the front desk or clinical staff.
Also, this communication center may show other forms of communication, such as text messages or letters sent, or X-rays emailed.
Any of that type information could be recorded in the communication center of your practice management software, somewhere that’s easily accessible and can be referenced quickly and easily during a phone call.
These are just some of the reasons why it’s important and what should be documented and where it should be documented to hopefully have a better phone experience for the patient.
Special thanks to Misti, Keia, Kim and Charlotte for their help with this information.
http://www.springst.melbourne/index.php/Mp3gid.co
Українські Колядки – Радуйся, Ой Радуйся Земле скачать песню в mp3 и слушать онлайн бесплатно
Українські Колядки – Радуйся, Ой Радуйся Земле
http://kvitka.ukrbb.net/viewtopic.php?f=58&t=18906
https://able.extralifestudios.com/wiki/index.php/User:MableBeatty5893
http://doctorsforum.ru/viewtopic.php?f=193&t=35823
http://www.jeromebaray.com/afm/wiki/index.php/Utilisateur:MilesRowe51806
http://kvitka.ukrbb.net/viewtopic.php?f=37&t=18727
https://kozaostra.mybb.ru/viewtopic.php?id=11591#p94803
http://bajajrussia.club/viewtopic.php?f=33&t=81025
Marco K (Au) – Shift (Christian Monique Remix) (Lincor) скачать песню в mp3 и слушать онлайн бесплатно
Marco K (Au) – Shift (Christian Monique Remix) (Lincor)
https://www.honkaistarrail.wiki/index.php?title=User:AkilahWilken5
http://paulikipedia.ru/index.php/%D0%98%D1%81%D1%82%D0%BE%D1%80%D0%B8%D1%8F_%D0%B0%D1%83%D0%B4%D0%B8%D0%BE%D1%84%D0%BE%D1%80%D0%BC%D0%B0%D1%82%D0%BE%D0%B2:_%D0%9E%D1%82_%D0%B2%D0%B8%D0%BD%D0%B8%D0%BB%D0%B0_%D0%B4%D0%BE_%D1%81%D1%82%D1%80%D0%B8%D0%BC%D0%B8%D0%BD%D0%B3%D0%B0
https://njt.ru/forum/user/148551/
https://championsleage.review/wiki/User:MadelaineStahlma
http://boltushka.flybb.ru/viewtopic.php?f=14&t=870
http://bestmedbook.mybb.ru/viewtopic.php?id=8790#p12330
Джая Миядзаки Feat. Teddme – Останусь скачать песню в mp3 и слушать онлайн бесплатно
Джая Миядзаки Feat. Teddme – Останусь
https://nvspwiki.hnue.edu.vn/index.php?title=Mp3gid.co
https://salda.ws/f/topic.php?f=16&t=64369
https://wiki.spbal.ru/index.php?title=%D0%AD%D0%B2%D0%BE%D0%BB%D1%8E%D1%86%D0%B8%D1%8F_%D0%97%D0%B2%D1%83%D0%BA%D0%B0:_%D0%9F%D0%BE%D0%BF%D1%83%D0%BB%D1%8F%D1%80%D0%BD%D1%8B%D0%B5_%D0%9C%D1%83%D0%B7%D1%8B%D0%BA%D0%B0%D0%BB%D1%8C%D0%BD%D1%8B%D0%B5_%D0%90%D0%BB%D1%8C%D0%B1%D0%BE%D0%BC%D1%8B_%D0%A1_%D0%9D%D0%B0%D1%87%D0%B0%D0%BB%D0%B0_90-%D1%85
http://www.diablomania.ru/forum/showthread.php?t=432376
https://wifidb.science/wiki/Mp3bit.pw_3
prednisone 20 mg
Andrw Madnss – Special (Original Mix) скачать песню в mp3 и слушать онлайн бесплатно
Andrw Madnss – Special (Original Mix)
http://tumgerl.rolbb.me/viewtopic.php?id=11595#p17854
https://vikmarkovci.7bb.ru/viewtopic.php?id=3419#p32341
http://krasmamochki.5nx.ru/viewtopic.php?f=8&t=18564
https://championsleage.review/wiki/User:MadelaineStahlma
https://magnat-matras.ru/forum/user/46917/
http://fabnews.ru/forum/showthread.php?p=71917#post71917
Тимур Лехов – Была, Не Была скачать песню в mp3 и слушать онлайн бесплатно
Тимур Лехов – Была, Не Была
http://dominion.listbb.ru/viewtopic.php?f=11&t=164
synthroid 250 mg
http://cinemania.forum24.ru/?1-15-0-00000722-000-0-0-1704439001
Каспийский Груз – С Ней Живой(Dryunya Slow Remix) скачать песню в mp3 и слушать онлайн бесплатно
Каспийский Груз – С Ней Живой(Dryunya Slow Remix)
https://chessdatabase.science/wiki/User:AntoniaWelsby11
https://wiki.team-glisto.com/index.php?title=Benutzer:LetaU68233488167
http://newearth.topf.ru/viewtopic.php?id=11241#p39923
https://forum.resmihat.kz/viewtopic.php?f=7&t=1877029
buy cialis from india
cost of lisinopril 5 mg
https://rodme.ru/vokal-trans-putevodnaya-istoriya-v-mir-garmonii-i-emociy-t10644.html
http://forestsnakes.teamforum.ru/viewtopic.php?f=28&t=2029
http://www.letts.org/wiki/User:SylviaNegrete6
https://wiki.evil-admin.com/index.php?title=User:RebbecaRicketson
https://reveal.ru/gate.html?name=Journal&file=display&jid=51200
http://forum.omnicomm.pro/index.php/topic,16215.0.html
http://www.ivedu.ru/forum/viewthread.php?forum_id=6&thread_id=42516
http://newearth.topf.ru/viewtopic.php?id=11241#p39923
online drugs valtrex