Phone Call Documentation: Why it’s important, What to document and Where to Record it
In this blog post we’re going to look at: why phone documentation is important; what should be documented and where should the records be kept.
It is important when a patient calls and asks a question to make sure that whether that patient speaks to the first staff member or the second staff member, everyone needs to be on one accord to consistently and seamlessly help for a better patient experience.
By making and sharing notes about phone communication, it will not only help each employee’s memory of their previous conversations, but it will also help to inform other staff members what had previously been discussed.
And so, these records are important so that everyone remembers what was discussed. And also, so there’s good communication between different office staff members which makes for a better patient experience.
The other benefit is that the patient doesn’t have to repeat themselves over again each time they call. It’s much better if whoever answers the phone is already familiar with the patient’s concerns.
Also, having this documentation helps to avoid any later “he said, she said” situations when the patient or the staff member doesn’t have a clear memory of what happened. If it’s documented, there’ll be a more accurate reference to refer to at any point in the
future.
What should be documented?
You should document everything that has significance. It could be:
- a billing question.
- information related to a missed appointment and the reason why it was missed or why the patient was late to the appointment.
- any questions the patient had about insurance or procedures.
Any documentation from the phone conversation that can be documented could be helpful.
If a message is left for the patient to move an appointment time and it was left on a voicemail, maybe just documenting that the voice message was left and which number it was left at could help the next person who helps that patient stay informed.
There may be some questions like, what time is my next appointment? This may or may not
need to be documented, but the better the documentation is, the more helpful it can be.
And it would be helpful if the staff member would sign their name or initials to the notes so that if there is any need for clarification in the future, other staff members know which staff member spoke with the patient and can follow up with that staff member if there are questions.
It’s always nice for each staff member to sign the notes that they write.
Where should this information be documented?
Most practice management software will have a place, and that would be an easy place to reference.
Some practice management software like Fuse has a communication center, so this allows you to make an account note and it can be referred to later by anyone in the front desk or clinical staff.
Also, this communication center may show other forms of communication, such as text messages or letters sent, or X-rays emailed.
Any of that type information could be recorded in the communication center of your practice management software, somewhere that’s easily accessible and can be referenced quickly and easily during a phone call.
These are just some of the reasons why it’s important and what should be documented and where it should be documented to hopefully have a better phone experience for the patient.
Special thanks to Misti, Keia, Kim and Charlotte for their help with this information.
Заказать вывоз мусора https://musorovozzz.ru в Москве и Московской области, недорого и в любое время суток в мешках или контейнерами 8 м?, 20 м?, 27 м?, 38 м?, собственный автопарк. Заключаем договора на вывоз мусора.
Совсем недавно открылся новый интернет портал BlackSprut (Блекспрут) https://bs2cite.cc в даркнете, который предлагает купить нелегальные товары и заказать запрещенные услуги. Самая крупнейшая площадка СНГ. Любимые шопы и отзывчивая поддержка.
Реальные анкеты https://prostitutki-vyzvat-moskva.ru Москвы с проверенными фото – от элитных путан до дешевых шлюх. Каталог всех индивидуалок на каждой станции метро с реальными фотографиями без ретуши и с отзывами реальных клиентов.
Welcome to the site dedicated to Michael Jordan https://michael-jordan.com.az, a basketball legend and symbol of world sports culture. Here you will find highlights, career, family and news about one of the greatest athletes of all time.
Diego Armando Maradona https://diego-maradona.com.az Argentine footballer who played as an attacking midfielder and striker. He played for the clubs Argentinos Juniors, Boca Juniors, Barcelona, ??Napoli, and Sevilla.
baclofen brand name
Gucci купить http://thebestluxurystores.ru по низкой цене в интернет-магазине брендовой одежды. Одежда и обувь бренда Gucci c доставкой.
Muhammad Ali https://muhammad-ali.com.az American professional boxer who competed in the heavy weight category; one of the most famous boxers in the history of world boxing.
Монтаж систем отопления https://fectum.pro, водоснабжения, вентиляции, канализации, очистки воды, пылеудаления, снеготаяния, гелиосистем в Краснодаре под ключ.
synthroid rx
metformin 3115
Ищете, где турецкий сериал смотреть онлайн на русском? На сайте turkishclub.tv вас ждет огромный выбор сериалов, доступных с профессиональной озвучкой и в высоком качестве 720 HD. Каждый день добавляются новые серии, чтобы вы всегда могли наслаждаться свежими эпизодами своих любимых шоу.
Наш сайт предлагает удобную навигацию и просмотр без рекламы. Погружайтесь в увлекательные сюжеты и наслаждайтесь лучшими турецкими сериалами на русском языке онлайн. Turkishclub.tv – ваш идеальный выбор для качественного и бесплатного просмотра!
purchase viagra without prescription
Lev Ivanovich Yashin https://lev-yashin.com.az Soviet football player, goalkeeper. Olympic champion in 1956 and European champion in 1960, five-time champion of the USSR, three-time winner of the USSR Cup.
Al-Nasr https://al-nasr.com.az your source of news and information about Al-Nasr Football Club . Find out the latest results, transfer news, player and manager interviews, fixtures and much more.
Usain St. Leo Bolt https://usain-bolt.com.az Jamaican track and field athlete, specialized in short-distance running, eight-time Olympic champion and 11-time world champion (a record in the history of this competition among men).
Game World https://kz-games.kz offers the latest online gaming news, game reviews, gameplay and ideas, gaming tactics and tips . Start playing our most popular and amazing games and get ready to become the leader in the online gaming world!
You have a source of the latest and most interesting sports news from Kazakhstan: “Kazakhstan sports news https://sports-kazahstan.kz: Games and records” ! Follow us to receive updates and interesting news every minute!
generic valtrex online
Latest news and information about the NBA https://basketball-kz.kz in Kazakhstan. Hot stories, player transfers and highlights. Watch the NBA world with us.
Top sports news https://sport-kz-news.kz, photos and blogs from experts and famous athletes, as well as statistics and information about matches of leading championships.
The latest top football news https://football-kz.kz today. Interviews with football players, online broadcasts and match results, analytics and football forecasts, photos and videos.
Game World online https://games-online-eg.com the latest online gaming news, game reviews, gameplay, ideas, gaming tactics and tips. The most popular and amazing games and get ready to become the leader in the online gaming world!
The Dota 2 website https://dota2-kz.kz provides the most complete information about the latest game updates, tournaments and upcoming events. We are here for every winning tactic, secret and important guide.
diflucan over counter
Latest news about games for Android https://android-games.kz, reviews and daily updates. Read now and get the latest information about the most exciting games
Check out Minecraft kz https://minecraft-kz.kz for the latest news, guides, and in-depth reviews of the game options available. Find the latest information on Minecraft Download, Pocket Edition and Bedrock Edition.
Latest news from World of Warcraft https://wow-kz.kz (WOW) tournaments, strategy and game analysis. The most detailed gaming portal in the language.
Latest news and analysis of the Premier League https://premier-league.kz. Full descriptions of matches, team statistics and the most interesting football events. Premier Kazakhstan is the best place for football fans.
tretinoin 0125
Доставка груза и грузоперевозки https://tamozhennyy-deklarant.blogspot.com по России через транспортную компанию автотранспортом доступна и для частных лиц. Перевозчик отправит или доставит ваш груз: выгодные тарифы индивидуальный подход из рук в руки 1 машиной.
Зеркала интерьерные https://zerkala-mag.ru в интернет-магазине «Зеркала с подсветкой» Самые низкие цены на зеркала!
Предлагаем купить гаражное оборудование https://profcomplex.pro, автохимию, технику и уборочный инвентарь для клининговых компаний. Доставка по Москве и другим городам России.
Купить зеркала https://zerkala-m.ru по низким ценам. Более 1980 моделей, купить недорого в интернет-магазине в Москве с доставкой по России. Удобный каталог, низкие цены, качественные фото.
dexona drug
Если вы хотите смотреть турецкие сериалы на русском языке, то turkishclub.tv — это лучший выбор! Почему? Потому что у нас представлен широкий выбор сериалов всех жанров и годов выпуска. Наши пользователи ценят высокое качество HD видео и отсутствие рекламы.
Погружайтесь в мир турецкого кинематографа без лишних хлопот. Удобная навигация по сайту и постоянные обновления делают просмотр максимально комфортным. Присоединяйтесь к сообществу, которое уже оценило все преимущества turkishclub.tv. Смотрите любимые сериалы на русском языке с удовольствием!
The Dota 2 website https://dota2-ar.com provides the most detailed information about the latest game updates, tournaments and upcoming events. We have all the winning tactics, secrets and important guides.
Spider-Man https://spiderman.kz the latest news, articles, reviews, dates, spoilers and other latest information. All materials on the topic “Spider-Man”
The latest top football news https://football.sport-news-eg.com today. Interviews with football players, online broadcasts and match results, analytics and football forecasts, photos and videos.
Latest Counter-Strike 2 news https://counter-strike-kz.kz, watch the most successful tournaments and be the best in the gaming world.
Discover the dynamic world of Arab sports https://sports-ar.com through the lens of Arab sports news. Your premier source for breaking news, exclusive interviews, in-depth analysis and live coverage of everything happening in sports.
advair no prescription
can you buy diflucan over the counter
acyclovir drug
Интернет магазин электроники https://techno-line.store и цифровой техники по доступным ценам. Доставка мобильной электроники по Москве и Московской области.
cheap lasix online
NHL news https://nhl-ar.com (National Hockey League) – the latest and most up-to-date NHL news for today.
UFC news https://ufc-ar.com, schedule of fights and tournaments 2024, ratings of UFC fighters, interviews, photos and videos. Live broadcasts and broadcasts of tournaments, statistics, forums and fan blogs.
The most important sports news https://bein-sport-egypt.com, photos and blogs from experts and famous athletes, as well as statistics and information about matches of leading leagues.
News and events of the American Basketball League https://basketball-eg.com in Egypt. Hot events, player transfers and the most interesting events. Explore the world of the NBA with us.