Tips for planning your patient’s next dental appointment
Tips for planning your patient’s next dental appointment We all want to start off the patient appointment prepared and ready for the patient. We want to be ready to go…
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Benefit checks for out of network insurances
Benefit checks for out of network insurances Most important for patients who have their initial visit in the dental office and want to know fees is to be sure that their…
Tips to effectively communicate that your dental office is in-network or out of network with dental insurances
Tips to effectively communicate that your dental office is in network or out of network with dental insurances With dental insurance companies, a lot of patients will call and ask,…
Advice for handling billing calls
Advice for handling billing calls This blog is about advice to handle billing calls that occur when patients call the office. Sometimes patients call about a billing question and the…
Phone call work flow for dental patients
Dental Emergencies and how to triage and handle them on the phone In this blog post we will look at workflow for dental patients when taking their calls on the…
Dental Emergencies and how to triage and handle them on the phone
Dental Emergencies and how to triage and handle them on the phone Dental emergencies never happen at a convenient time. Patients will always remember a dental office that helps them…
How to offer consultation fees over the phone
How to offer consultation fees over the phone What do you say to a patient when they call and ask, how much does it cost for this type of procedure? How…
The importance of having a dental membership plan for patients without dental insurance
The importance of having a dental membership plan for patients without dental insurance Many dental offices have created dental memberships or dental clubs to offer discounts for patients who don’t have…
Tips on what to do when the patient refuses to consent to X-rays
Tips on what to do when the patient refuses to consent to X-rays This blog is about the importance of taking x-rays to diagnose decay and some strategies to communicate with…
The patient handoff in the office
The patient handoff in the office A lot of patients will judge an office more by how they’re treated than the actual dentistry they receive. And we know it’s important to…