Have a system to estimate fees for dental services There are lots of ways to do this and the most important thing is to have a system that works in a consistent way so the patient has a good patient experience. Many procedures like fillings are simple to estimate. Often the benefits with insurance may cover …
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Importance of verifying patient information when they check in at the office When a patient enters the practice, it’s always important to welcome the patient to the office. Your greeting needs to include a warm, friendly smile and call the patient by name if you know it. You never want the patient to feel ignored when …
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The importance of a clean and decluttered dental office In this blog we’re going to cover: why it’s better to have a decluttered workspace, how to and when to do it, and how this applies to a better experience in the dental office. It’s better to declutter: it improves the appearances, the feelings, and how …
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What to do if a resin bonded bridge becomes loose? Resin bonded bridges can be a conservative treatment that requires minimal preparation of the teeth adjacent to the pontic space. But sometimes the bridges come loose more frequently than a traditional fixed bridge with full coronal coverage. what can we do to help reattach a resin bonded …
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Ways to keep patients happy so theydon’t leave the practice Ways to keep patients happy so theydon’t leave the practice Ways to keep patients happy so they don’t leave the practice We all want happy patients at our office. And it’s important to recognize reasons why patients may stop being patients when they’re unhappy. Most new …
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Tips for planning your patient’s next dental appointment We all want to start off the patient appointment prepared and ready for the patient. We want to be ready to go when the patient arrives and it’s hard when a patient comes in and we don’t know what they need, we don’t know why they’re there, …
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Benefit checks for out of network insurances Most important for patients who have their initial visit in the dental office and want to know fees is to be sure that their insurance has a benefit for preventative care coverage. Is this preventative care coverage available to the patient both in network and out of network? Trying to …
Tips to effectively communicate that your dental office is in network or out of network with dental insurances With dental insurance companies, a lot of patients will call and ask, do you take my insurance?And this can mean different things. Can the office file the insurance or is the office in network or out of network? …
Advice for handling billing calls This blog is about advice to handle billing calls that occur when patients call the office. Sometimes patients call about a billing question and the focus of this blog is on conversations that happen on the phone. 3 most common reasons patients call about bills There are three main categories …
Dental Emergencies and how to triage and handle them on the phone In this blog post we will look at workflow for dental patients when taking their calls on the phone, for both new and existing patients. It’s important to be friendly and to answer the questions and update any needed information. First, we’ll talk …
Dental Emergencies and how to triage and handle them on the phone Dental emergencies never happen at a convenient time. Patients will always remember a dental office that helps them in their time of need. So the dental office needs to have good systems in place to prepare for patients who call. It’s good for …
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How to offer consultation fees over the phone What do you say to a patient when they call and ask, how much does it cost for this type of procedure? How can you be sure what procedure is needed when you’re talking to someone over the phone without a consultation? Even dentures or implants have lots of …
The importance of having a dental membership plan for patients without dental insurance Many dental offices have created dental memberships or dental clubs to offer discounts for patients who don’t have dental insurance. And there are many reasons to do this for the office and for the patients. Many dental insurances subsidize preventative care and offer free …
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Tips on what to do when the patient refuses to consent to X-rays This blog is about the importance of taking x-rays to diagnose decay and some strategies to communicate with the patient when the patient is hesitant to take X-rays. What do you do when the patient refuses to take X-rays? We know X-rays are …
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The patient handoff in the office A lot of patients will judge an office more by how they’re treated than the actual dentistry they receive. And we know it’s important to always deliver the highest quality dental treatment. However, we must remember it’s also important how the patient feels cared for. The more present the staff are …
