This is a blog about using a chat bot on your website to communicate with your patients 24/7 about postoperative instructions, request for future appointments, and to encourage patient reviews.
The first step is to making patients aware of the chatbot. After the patient visit, you can send a text message to the patient.
Give a personalized message like, “We hope you’re doing well. After your visit, if you have questions about your procedure, you can chat with us anytime online using our chat bot,” and then include a link to the chatbot on the website.
You can share helpful information about post-op care.
You can schedule future appointments, leave a review, all of these things in one place, and that it’s available 24/7, so you can click the link at any time.
Sending a message 24 to 48 hours after the initial visit is a good idea and make sure it’s mobile friendly so that it’s easy to pick up from the phone.
Also include a point of contact at the office so if there are any questions, if a patient wants to talk to someone, there’s still a number to call or an email address to contact the office directly.
Benefits of using a chatbot system
Some of the benefits of a chatbot system is it gives patients immediate answers.
They can get quick responses to common frequently asked questions about post-op care and follow-up instructions without waiting for a callback.
It’s available 24/7 and can be very convenient for booking appointments and doing things from their cellphone.
It can help:
- the administrative team by receiving fewer calls.
- streamline scheduling
- automate follow-ups.
And this helps the efficiency of the practice. Interactions with the chatbot can be reviewed over time to help improve information, get insights into common concerns, and it can be scaled to help multiple patients at the same time.
The chatbot can also help:
- boost your online presence.
- encouraging positive reviews.
- and better search engine optimization.
- be cost effective in the long run if it helps lower overhead.
- to keep satisfied patients coming back.
It can help offer some insights and it gives the practice a modern appeal.
Chatbot software differentiates your practice from other practices by offering this service that sets you apart.
Customize your chatbot
When you customize your chat bot, make sure you include the frequently asked question information.
Include information about appointments and how to book or reschedule. Also include some advice about post-op instructions about certain treatments your practice offers, as well as ways to pay bills.
Have different languages
Depending on your patient base you may want to have multiple languages. A Spanish speaking patient may prefer answering the questions in their native language, and would appreciate being able to use the chatbot in Spanish.
Integrate with existing systems
Try to integrate the chatbot with existing systems, like appointment calendars, and make sure you educate the patients about the chatbot in the office.
Promote your chatbot service
Have digital promotions, including emails or information on the website. Place QR codes around the office and posters in the waiting room that anybody can click on the QR code to go to the chat bot.
You can put the QR code on your business card. This can help to automate processes for post-op surveys, as well as get reminders for oral hygiene habits or upcoming cleanings.
Chatbots can help to simplify reviews and patient testimonials by giving a direct link to Google reviews or your website.
Also it can enhance your marketing efforts, promote the chat bot on social media, email campaigns, make sure it’s promoted on your website, and over time you can add videos and other tools on there as well.
Chatbots enhance communication with your patients
The chat bot can be a way to help use AI to help automate some patient communication.